Privacy policy
EXCHANGE & RETURNS
At OTHER, we are committed to delivering premium products with exceptional quality and attention to detail. If your order doesn't meet your expectations, we're here to make the process simple and transparent.
ELIGIBILITY
Products are eligible for exchange or return within 3 days from the delivery date.
To qualify, items must:
Be unworn, unused, and in their original condition.
Have all original tags attached.
Be returned in their original packaging.
Include the original receipt or proof of purchase.
OTHER reserves the right to refuse any request that does not meet these conditions.
EXCHANGES
Exchanges are available for all products, subject to stock availability.
Exchange orders are delivered within 3–6 working days.
Exchange requests are processed during working hours.
Our team will contact you only if the requested item is unavailable.
Customers are responsible for all exchange shipping fees.
RETURNS
Returns are accepted within 3 days of receiving your order.
Customers are responsible for all return shipping costs.
Once the returned item has been inspected and approved, your refund will be processed within 3–7 working days.
Refunds are sent via InstaPay or Vodafone Cash.
IMPORTANT NOTICE
Exchange and return requests must be submitted within 2 days of receiving your order.
A representative will contact you within 3 days after your request is submitted to confirm the return.
Refunds are issued only after the returned item passes our quality inspection and is confirmed to be in its original condition.
DEFECTIVE OR INCORRECT ORDERS
If you receive a defective, damaged, or incorrect item due to an error on our side, OTHER will:
Cover all shipping costs.
Replace the item or provide a full refund.
Process your request as quickly as possible.
CONTACT
To request an exchange or return, please contact us through:
@other__eg
+20 105 520 4578
Our team will guide you through every step of the process.
Thank you for choosing OTHER.
Designed with intention. Crafted without compromise.